How to Get Computer to Start Asking for North East Again
Get assist:
Information technology Services Aid:
utilise for: Northeastern logins, laptop and equipment loans, software assist, printing
- Report an upshot webform
- Tel (617) 373-HELP (x4357)
- Email help [at] northeastern.edu
Library Assist:
use for: help with library books/e-books, databases and other content, Scholar OneSearch, research aid citations
- Library problem report
- Tel (617) 373-2356 or toll-gratis (855) 618-7512
- 24/seven Chat
Oft Asked Tech Back up Questions:
- Error message: 400 Bad Request or This service requires cookies/An mistake occurred while processing your request...?
- Mistake bulletin: The login process has failed. Delight refer to the library for assistance. Sign out from the external hallmark system
- in Ebscohost, how do I remove "ContentServer" errors actualization in my browser when trying to view a PDF?
- How practise I admission the Relate of Higher Didactics links on my smartphone and e-mail?
- In Sheet, how do I create a stable link for a journal article or ebook for my students?
- In O'Reilly, what if I take an fault saying "trial has ended"?
- How do I set upwards FindFullText linking in Endnote?
- How do I set up Library Lookup in Zotero?
one. Error message: An error occurred while processing your request...?
This error sometimes occurs when a previous session did not completely close, or when you apply the browser "back" button to the point where y'all logged in.
To set this error, try immigration your cache and cookies. Completely close and restart the browser.
If that doesn't work, log out completely like this:
1. Go to https://neuidmsso.neu.edu/logout.html
2. Completely close and restart your browser.
iii. Go to http://library.northeastern.edu and try to log in and connect to your database or ejournal once again.
To avoid this error:
Make a habit of completely closing your browser after a library session.
Practise not apply the "back" push button in the browser to the point where you logged in.
Never bookmark the login page for a library resource. Instead, bookmark the site AFTER you lot log in, or right-click and bookmark the link Earlier y'all click on it.
Cookies and library resources
We are contractually obligated to monitor for possible misuse of the electronic resources licensed by Northeastern University Libraries in lodge to help mitigate any unauthorized access. Therefore we cannot take the following:
- "Anonymous" geographic IP access attempts
- Connections that switch geo-location within a single session
- Traffic from addresses suspected of misuse.
- Torproject exit nodes
Please turn off anonymizers, Tor, and like software or use another network.
Nearly cookies and security:
If you are using a firewall or network privacy program 'anonymizer', y'all may need to reconfigure it to let cookies to be set from this server. However, delight be advised that your ability to successfully connect through anonymizing software will be diminished. If yous need a secure connection to library resource please consider using the Northeastern VPN service instead.
Every bit y'all access library-licensed resource, the vendor and publisher systems may besides use cookies. Your ability to utilise those databases may depend on your allowing those cookies to be set as well.
2. Error bulletin: The login process has failed. Please refer to the library for assistance. Sign out from the external hallmark system
Delete your cache (browsing history) and cookies.
Send united states of america a message using the library'southward Study a Trouble form. Please indicate your current condition at Northeastern (for example, student, staff, kinesthesia).
3. What if I see "ContentServer" errors in my browser when trying to view an Ebscohost PDF?
If you are using the Firefox browser on a Mac OSX computer, first, be sure you lot have an upward-to-date version.
- Click on Firefox--About Firefox--Check for updates
If this does non solve the problem, modify the preferences for opening PDFs
- Click on Firefox--Preferences--Applications--Portable Document format
- Select "Preview in Firefox"
4. How practise I get access to the Relate of Higher Teaching links on my smartphone and from my email?
1. You tin can annals and prepare a personal business relationship and password on the Chronicle spider web site using your Northeastern email . This personal account is costless to you and volition work anywhere in any browser.
OR
ii. If y'all accept a personal business relationship (come across #1) and an iPad, yous tin can use the Relate app.
OR
three. The library offers a "bookmarklet", which you can elevate or save to your browser'southward bookmarks list. Information technology inserts "ezproxy.neu.edu" into the URL so you can log in with your myNEU username and password. No demand to register a personal account.
The bookmarklet works with any journal or resource nosotros subscribe to, not simply theChronicle. Follow these instructions or watch a piddling video to see how easy it is to install and use.
half dozen. How do I create a stable link for a journal commodity or ebook for my students in Sail?
Links to manufactures need to have "ezproxy.neu.edu" embedded in the link. For instance:
https://link.ezproxy.neu.edu/login?url=http://www.example.com
or
http://www.example.com.ezproxy.neu.edu
If you need to insert this into a link, use the widget on this folio to "proxy" the link, giving it a custom URL that volition allow them to log in from off-campus.
Special instructions are bachelor for
Ebrary
EbscoHost
Gale
JSTOR
Proquest
Yous may too inquire your Subject Librarian for assistance with stable, persistent links.
What students can look:
If students log into Blackboard at http:blackboard.neu.edu, their browser will "remember" them, and volition be able to directly access library links to class readings embedded in the Blackboard course.
If students log into Blackboard via NUOnline, they may have to log in a second fourth dimension to admission library links to course readings.
7. What if my O'Reilly subscription says "trial has ended"?
This happens if you signed up for a trial, in which instance information technology becomes incommunicable to re-register nether Northeastern's subscription.
Delight submit a help request form and then we can ask the vendor to reset your account to permit you to register.
8. How do I set FindFullText linking in Endnote?
Please see the Find Total Text instructions here.
9. How do I fix Library Lookup in Zotero?
Library lookup allows you to search any item in your Zotero library in Scholar OneSearch, providing information about full text availability and links to ILLiad for ordering.
To do this:
Go to Zotero-->Preferences
In the General tab, copy and paste the post-obit in the custom URL box:
http://onesearch.library.northeastern.edu/openurl/NEU/neu_services_page
Illustration:
Source: https://library.northeastern.edu/get-help/tech-support
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